FAQs

Information about our stainless steel sinks, taps and accessories

We at The Kitchen Sink Ltd strive to improve the variety and range of products at all times.  The Kitchen Sink Ltd reserves the right to change the range of products at any time.

Prices listed are quoted including VAT at the current rate.

Sink and tap colours and finishes shown are for reference only.  “Reversible” sink means that the sinks may be situated with the drainer either on the left or right hand side.  If a sink is left hand drainer or right hand drainer it is important to specify the required version when placing an order.

Measurements are in millimetres.  Any technical drawings are for illustrative purposes only and are not meant as cut-out templates.  Pdf files or their equivalent are available in most cases.

Maintaining and caring for our sinks & taps could not be easier. We recommend the following guidelines in order to prolong the life and look of our sinks and taps. Please click on each section to reveal further information:

Caring for your quality stainless steel sinks, taps and accessories

Stainless steel by its very nature can scratch.  These scratches won’t cause any long term effects or problems to the sink, and over time they will become even across the entire surface and appear less noticeable.  Surface scratches won’t affect the hygiene or performance of the sink in any way.

You can reduce scratching to the sink by following a few basic tips:

  • Avoid placing plastic washing up bowls in the sink as they are abrasive.
  • Use a wooden or glass chopping board when cutting or chopping on a stainless steel sink to avoid unnecessary scratching and prolong its good looks and finish.
  • Place things with rough or textured undersides such as cast iron saucepans and the underside of ceramics carefully on to the surface of the sink and don’t drag them across the surface.
  • Do not use scouring pads or wire wool when cleaning the sink or drainer or when cleaning items in or around the sink.
  • Avoid cleaning products that contain abrasive powders or creams.

Stainless steel does not stain under normal domestic use.

However stains and discolouration may appear from time to time.  These are often caused by ‘foreign’ materials clinging to the surface of the sink.  You can reduce stains that appear on your sink by ensuring you clean the surface correctly after use and wet items or liquids are not left to dry on the surface of the sink.  We recommend you dry the sink thoroughly after cleaning and use a specialist sink cleanser, such as ‘Shiny-Sinks’ occasionally to prolong its finish.

We also recommend that acidic liquids and substances such as fizzy drinks, salt, citric fruit juices, vinegar, mustard and pickles are not left on the surface of the sink for any length of time and are wiped off and the sink thoroughly cleaned after contact.

The Kitchen Sink uses only Premium grade SS304 (18/10) stainless steel across all our sink models. This grade of steel does not rust.

However ‘foreign’ matter can stick to both the bowl and surface of the sink and look like it is rusting.  This material can sometimes be metallic and be mistaken for rust marks on the sink.

We strongly advise you clean and dry the sink carefully and regularly to avoid this.   Also, pay particular attention during the installation of the sink and wipe clean and remove any metallic materials (e.g. copper filings from the tap fittings) and residues that can settle on the sink surface during installation. We also suggest that metallic materials that are prone to rusting, such as wire wool, are not left to dry on the drainer or sink.

If rust spots do appear on the surface of the sink use a specialist cleaning agent such as ‘Bar Keeper’s Friend’ or ‘Peek Polish’ to remove them.  Repeat the process carefully over 7 days or so to try and completely remedy the affected area and avoid the problem reoccurring.

We recommend daily cleaning of our sinks to prolong their life and finish.  We also recommend the use of specialist cleaning agents such as’Peek Polish’, ‘Shiny Sinks’ or ’Bar Keeper’s Friend’ along with specialist E-Cloths designed for steel sinks and appliances.

Please ensure that the manufacturer’s instructions are carefully followed when using any one of these products.

Avoid prolonged exposure to bleach as it can oxidise stainless steel leading to marks and permanent stains.

 

We strongly recommend taps are only cleaned with a soft cloth and soapy water.  This will help prolong their finish, whether they are chrome or brushed steel.  Once clean, the tap should be buffed with a soft lint free cloth.

If lime scale builds up around the nozzle of the tap spout this is best removed with a small soft-bristled brush.  It might also help to apply a small amount of lemon juice or lime scale cleanser (non-abrasive only) to the area, taking care to rinse and wipe off any remaining lemon juice or lime scale cleanser from the tap.

 

Caring for ceramic sinks

Ceramic sinks are heat resistant to 1,200 degrees Centigrade.  This means that even pots and pans taken from the oven may be put directly into a ceramic sink without concern over heat damage.
Ceramic is a totally non-porous material.  It’s smooth surface means that it is the most hygienic material and is very easy to clean.

Chemical resistance

Ceramic is chemical resistant, including neat bleach.

Ceramic is resistant to impact and even cutlery won’t scratch the glazed surface through normal use.
When caring for your ceramic sink it is important to avoid using abrasive cleaners. They will dull the surface of your ceramic sink.  It is recommended that once a week your sink is cleaned with a dilute solution of bleach. To remove mineral deposits, soak the sink in a solution of 3 parts hot water to one part white vinegar. Aluminium marks can be removed by using “Shiny Sink” or “Astonish” paste. Always finish cleaning your sink by rinsing with clean water and drying with a soft cloth to avoid the build-up of limescale.

PVD Coating on Copper Kitchen Sinks

Information about the PVD surface on copper sinks

PVD is a super-hard coating.  PVD Coating adheres best to chrome plated materials and stainless steel.  Some materials are not electroplated and the PVD coating is applied directly to the substrate material (Titanium alloys and Graphite). Provided the material is thoroughly chrome plated with Nickel/Chromium almost any material can be PVD coated.  The PVD coating thickness is usually between 0.25 microns and 5 microns for decorative finishes.  Thicker coatings can be applied for functional coatings.  The lifetime Brass finish is Zirconium Nitride (ZrN) and has a hardness of 2800 Vickers or HRc-80.

Cleaning PVD coated copper kitchen sinks

PVD Maintenance is simple.  You can use a soft cloth with mild soap and water.  Avoid all products designed to remove tarnish or rust, any products that contain hydrochloric, hydrofluoric, and/or phosphoric acid or caustic agents.  Also avoid bleach and scouring pads.

Returns policy

Should you change your mind after having purchased the product and wish to return it, we will accept the item provided it is in perfect condition and in its original packaging.  There will be a restocking charge.  This charge will be 30% of the sale price of the goods.  Return of the goods will be the responsibility of the purchaser.

Tap and sink warranty

Premium Grade SS304 (18/10) stainless steel by its nature does not rust, but it will scratch. Alveus, Sapphire and Suter stainless steel sinks have a lifetime warranty against manufacturing and material defects under normal use in domestic dwellings for the entire life of the product.  The warranty applies to sinks installed according to installation instructions, used as recommended and in normal residential conditions, and cleaned as per cleaning instructions.  The warranty is valid only with confirmation of purchase with sales receipt containing date and place of purchase.  The warranty does not cover misuse, accidental damages, improper installation, unauthorised repair or alteration, abnormal usage, negligence or damage caused by improper maintenance or cleaning.  Mechanical damages, scratches, scale and normal wear of parts are excluded from the warranty.  On such rare occasions where a defect exists in a stainless steel sink, we will replace and/or repair the defective sink as required.

Elleci have a guarantee of ten years on the sinks shown on our website.

All Kludi taps have a manufacturing guarantee of two years.  In order for these warranty conditions to be honoured, the product must be professionally installed, using the procedures described in the service manual.

Sapphire taps have a warranty, that where fitted professionally and correctly in domestic dwellings, will be free of manufacturing and materials defects for a period of 2 years (finish, washers and cartridges excluded).  Normal wear and tear of working parts and materials are excluded from the warranty. Damage caused by impurities, chemicals, unauthorised repairs or alterations will be excluded from the warranty period.  The warranty will not cover misuse or abuse, damage of an accidental nature, scuffs or scratches, incorrect installation, abnormal or commercial usage or damage or staining caused by improper cleaning or maintenance.  In relation to taps, The Kitchen Sink Ltd will provide replacement parts for your taps or replace your taps at our discretion.  This guarantee is in addition to and does not affect your statutory rights.

The warranty is valid only with confirmation of purchase with sales receipt containing date and place of purchase.

Understanding water pressures and bar rating for taps

When fitting a new kitchen tap, water pressure can be a very important factor in choosing which products will be suitable.  Normally, the cold water pressure doesn’t present a problem as this should be at the pressure of the mains, but the pressure of the hot water must be taken into consideration when deciding which tap style to choose.  This is because a tap that is designed for a high pressure water supply could take a long time to fill a sink or saucepan if it is fitted on a gravity fed system in a single storey home.

The water pressure available in a gravity fed system is directly related to the height of the cold water storage tank. Water pressure can be measured in three common units, bar, psi and Head(m).

1 bar = 10 metres Head = 14.5 psi.

To calculate the available pressure simply measure the distance, in metres, from the bottom of the cold water tank to the outlet (end of the spout) of the tap and multiply by 0.1 – this will calculate the pressure in bar.  Every metre height of water = 0.1 bar of pressure.  Kitchen taps with a bar pressure of 0.5 or less should work very well in a gravity fed system of a standard two storey home with the tank in the attic, provided the plumbing is also of standard size.

Caring for your wooden chopping board

Do not soak your wooden chopping board or any other wooden utensils of they will crack and warp.  Generally, all that is required is a good scrub with hot soapy water.  After cutting raw meat it may be advisable to use a diluted bleach solution to scrub the board.  Other alternatives for cleaning include a mixture of lemon juice and salt.  Putting your wooden chopping board in a dishwasher is not recommended.

Once a month, to maintain the surface and prevent the wood from drying out, it is recommended that the wood is oiled, using linseed oil or mineral oil combined with beeswax or ready made treating oils available in hardware stores.  Make sure the board is thoroughly cleaned and completely dry before oiling.  Leave them for a few hours and then wipe off any excess oil.  More maintenance tips are available on the internet.

Dual Flow and Single Flow Taps

In a single flow tap, the hot and cold water mix within the body of the tap and spout. In a dual flow tap, the hot water and cold water are kept separate the whole way through the tap. The hot travels through a small tube inside the spout and the cold water travels in the area between this tube and the outside spout.

Having a dual flow tap means that should your water supply be disrupted, your fresh cold water is protected from back-flow from the hot water that sits in the tank. It also keeps the spout from getting too hot and can protect from burns.  Generally, dual flow taps perform well in low water pressure situations. Because of this design, there is no facility to fit a water diffusing aerator at the end of the spout.

Sometimes, a small amount of water stays in the spout after the tap is turned off.  It then drips out a few seconds later. This happens because of capillary action until gravity takes over.

Tap aerators work by adding air to the water flow. This will slightly reduce the water flow rate, but they can make the flow more even and reduce splashing.

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